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Getting a good deal on your motorcycle shipment. By Clint Lawrence. First, remember that "getting a good deal" does not mean paying the least amount to transport your motorcycle. In other words, cheaper doesn't mean better, if your motorcycle is delayed or damaged, it could end up costing you more in the long run.
1. Use only licensed and insured transporters.
2. Choose a company with good customer service.
Can I reach someone in the customer service department directly without having to leave a voice mail? Once again your time is valuable, some companies have staff on hand to assist during busy times and some do not. Some may even have after hours live operators who may or may not be able to answer your questions.
Is there a way to track my order? You may have to call the company's office to find out the location of your motorcycle. Some companies may offer on line tracking that will tell you the location of your shipment with a few clicks of the mouse.
When starting the transfer process, what are my options for placing the order? Some companies require verbal contact to place the order, and some may offer fax or on line order options. Choose one that will best fit your time schedule. You're the important one here.
If I have a claim for damage, whom do I call? Claims can take a good deal of time out of your day. Be sure you know whom you will have to deal with and be advised of their credentials.
3. Pick a company that can give you a solid estimate.
4. Be available by phone when your transport company calls.
Also remember, a good deal is one that leaves you as a satisfied customer. Occasionally mistakes and miscommunications will happen; the transporter will understand when they do, and you should too. If both of you are knowledgeable about the shipping process and work together on a professional level, the end result will be a Good Deal.
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